Refund Policy - Lamibags

1. Eligibility for Refunds

• The request is submitted within 30 calendar days from the date of delivery of your order.
• The item(s) are in their original, unused, and unaltered condition, with all original tags attached, packaging intact, and no signs of wear, washing, damage, or modification (e.g., no scratches on backpack zippers, no stains on toiletry bag linings).
• The refund request is supported by valid proof (e.g., order number, delivery confirmation, photos of the item and packaging if applicable).

• Items that have been used, worn, or damaged due to improper use or mishandling during travel.
• Customized or personalized travel gear (except for manufacturing defects).
• Items returned after the 30-day refund window has expired.
• Items purchased from third-party platforms or authorized retailers (refund requests for these items must be directed to the original seller).

2. Refund Scenarios & Processing

2.1 Defective or Damaged Items

1. Send an email to service@gfavora.com with your order number, a detailed description of the defect/damage, and clear photos/videos of the item and the original packaging.
2. Our customer service team will review your request within 2-3 business days and confirm eligibility for a full refund (including the original shipping cost).
3. You may be required to return the defective/damaged item to us (we will provide a prepaid shipping label for eligible cases).
4. Once we receive and inspect the returned item (usually within 5-7 business days), we will initiate the refund. The refund will be processed to your original payment method within 3-5 business days.

2.2 Wrong Item Shipped

1. Email service@gfavora.com with your order number, photos of the shipped item (including tags), and a copy of the order confirmation.
2. Our team will verify the error and arrange for the wrong item to be returned (prepaid shipping label provided).
3. Upon receipt and inspection of the wrong item, we will issue a full refund (including original shipping cost) to your original payment method within 3-5 business days. Alternatively, we can ship the correct item at no additional cost if preferred.

2.3 Change of Mind or Style Mismatch

1. Email service@gfavora.com within 30 days of delivery to request a Return Authorization (RA) number. Include your order number and the reason for the refund.
2. Once the RA number is issued, ship the item(s) back to us within 14 days. The return shipping cost is the responsibility of the customer.
3. Ensure the item(s) are properly packaged to avoid damage during transit (we recommend using the original packaging for travel gear to prevent deformation). Include the RA number on the shipping label.
4. We will inspect the returned item(s) upon receipt. If eligible, we will process the refund (excluding the original shipping cost and return shipping cost) to your original payment method within 5-7 business days.

3. Refund Method & Timing

• Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). We do not offer refunds via cash, store credit, or gift cards unless specifically requested and approved.
• Refund processing times may vary depending on your payment provider:
  • Credit/debit cards: 5-10 business days for the refund to appear in your account.
  • PayPal: 3-5 business days for the refund to be credited to your PayPal account.
• We will send you an email notification once the refund has been initiated. If you do not receive the refund within the expected timeframe, please contact your payment provider first, as processing delays may occur on their end.

4. Partial Refunds

• Items returned with minor damage or missing non-essential tags (assessed by our inspection team).
• Travel gear with slight signs of or handling that does not affect overall functionality or resale value.
• The amount of the partial refund will be determined based on the condition of the item and will be communicated to you before processing.

5. Cancellations & Pre-Delivery Refunds

6. Contact Us