Customer Service Policy

Customer Service Policy - Lamibags

At Lamibags, we are dedicated to providing exceptional customer service and ensuring a smooth, enjoyable shopping experience for every traveler. This Customer Service Policy outlines our core service principles, support channels, and key guidelines to address your needs effectively—whether you have questions about our travel backpacks, duffles, toiletry bags, or other travel essentials. We value your trust and strive to resolve any concerns promptly and fairly.

1. Contact & Support Channels

Our customer service team is here to assist you with inquiries, order issues, product guidance, or any other questions. You can reach us through the following dedicated channel:
  • Email Support: Send your detailed inquiry to service@gfavora.com. We commit to responding to all emails within 24-48 business hours (excluding weekends and public holidays). For faster processing, please include your order number (if applicable) and a clear description of your request (e.g., product size, order status, return application).

2. Order Processing & Tracking

Once you place an order on Lamibags, you will receive an order confirmation email within 1-2 hours to acknowledge receipt. All orders are processed and shipped within 3-5 business days. After your order is dispatched, a second email with a tracking number and delivery monitoring instructions will be sent to you.
If you do not receive the order confirmation or shipping notification within the expected timeframe, please contact our support team immediately with your order details (e.g., full name, email address, order date) for verification and assistance.

3. Returns & Exchanges

We want you to be fully satisfied with your Lamibags purchase. If you are not happy with your order (e.g., incorrect size, defective item, or style mismatch), we offer a 30-day return/exchange policy from the date of delivery, subject to the following conditions:
  • Items must be in their original, unused condition with all tags attached and original packaging intact (no signs of wear, washing, or damage).
  • To initiate a return/exchange, please email our support team at service@gfavora.com with your order number, the reason for return/exchange, and clear photos of the item (if applicable). We will provide you with a Return Authorization (RA) number and detailed return shipping instructions within 2 business days.
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will reimburse the return shipping fee or provide a prepaid shipping label.
  • Upon receiving and inspecting the returned item (usually within 5-7 business days), we will process your refund (to the original payment method) or send the exchanged item within 3-5 business days. Refund processing may take 5-10 business days depending on your payment provider.

4. Product Information & Guidance

We provide detailed product information (e.g., size charts, material descriptions, capacity specifications) on each product page to help you make an informed choice. If you need additional guidance—such as selecting the right travel backpack for a long trip or confirming the water resistance of a toiletry bag—please contact our support team. Our experts, who are also travel enthusiasts, will provide personalized recommendations based on your needs.

5. Product Quality & Defects

All Lamibags products undergo strict quality checks before shipping to ensure they meet our durability and functionality standards. If you receive an item with a manufacturing defect (e.g., broken zippers, faulty stitching, material flaws), please contact us within 7 days of delivery. Provide your order number and clear photos/videos of the defect, and we will arrange a free return/exchange or issue a full refund (including shipping costs) at your discretion.

6. Privacy & Data Protection

Any personal information you share with us (e.g., name, contact details, payment information) is protected in accordance with our Privacy Policy. We only use your data to process orders, provide customer service, and keep you updated on your purchases—we will never share your information with third parties without your explicit consent.

7. Feedback & Suggestions

Your feedback helps us improve our products and services. If you have any suggestions, comments, or complaints, please feel free to share them via service@gfavora.com. We take all feedback seriously and will use it to enhance your shopping experience with Lamibags.
Thank you for choosing Lamibags as your travel gear companion. We are committed to serving you with professionalism, honesty, and care. If you have any further questions about this Customer Service Policy, please do not hesitate to contact us.
— The Lamibags Team